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Política de envío

Muchas gracias por visitiar y comprar en Simply Perfect.  Enviamos todas nuestras órdenes a través de USPS.  Una vez enviada su orden, usted recibirá un correo electrónico indicando su número de rastreo de USPS.

Tiempo de Procesamiento y de Recibo de su Orden.  En caso de un cambio o devolución, la tarifa de envío no es responsable y el cliente será responsable del pago del envío del paquete a ser devuelto.

Todas las órdenes son procesadas de 1 a 3 días laborables.  El envío standard toma 1 a 3 días para Puerto Rico y de 7 a 15 días para Estados Unidos.  Los envíos se pueden atrasar por unos días, si experimentamos un gran volumen de órdenes.  Problemas de retrasos en el correo a nivel nacional o global como los causados por el COVID-19 o en época de Navidad, o por inclemencias del clima, pueden afectar la fecha de entrega de su orden.

El cliente debe proveer la dirección postal correcta al realizar la orden.  No somos responsables de errores u omisiones por el cliente al hacer la orden.

No somos responsables de paquetes perdidos o dañados, robados o no entregados por USPS.  En caso de surgir lo anterior, estamos en la mejor disposición de ayudar al cliente con su reclamación a USPS pero no daremos crédito en tienda o devolución de dinero.

Rastreo de Orden

Una vez su orden se enviada, recibirá un correo electrónico con el número de rastreo de USPS.  Favor de esperar por lo menos 48 horas en lo que el número rastreo es actualizado en el portal de USPS. 

Impuestos de Aduana o de los Muelles

Simply Perfect no es responsable por ningún impuesto de Aduana o impuestos de los muelles en que usted pueda incurrir durnte o después de recibir su paquete.

Contactanos

Si tiene alguna pregunta o preocupación respecto a su orden, favor contactarnos a simplyperfectpr@gmail.com o 787-366-3092.

Shipping Policy

Thank you for visiting and shopping at Simply Perfect! Simply Perfect ships all of our orders via USPS. Once your order has shipped, you will receive an email update with your tracking number.

Processing and Delivery Times

All orders are processed within 1-3 business days. Standard shipping typically takes 1-3 days for destinations within Puerto Rico and 7-15 days within the United States. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Additionally, nationwide and global shipping delays (such as those caused by COVID-19, holiday volumes, or inclement weather) may impact your estimated delivery date.

Customer must provide the correct postal address when placing the order. In case of a return or exchange, shipping costs are not returnable and the customer is responsible for the shipping cost for returning the purchased product. 

We are not responsible for lost, damaged, stolen, or undelivered packages. In case we have a situation with the Postal Service we will proceed with the claim with the customer collaboration.

Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number to track your order via USPS. Once you receive your tracking number, please allow up to 48 hours for the tracking portal to update.

Customs Fees and Import Taxes

Simply Perfect is not responsible for any customs or import fees you may incur during or after shipping (tariffs, taxes, VAT, etc.).

Contact Us

If you have any questions or concerns regarding your order, feel free to contact us at simplyperfectpr@gmail.com.

Política de Cambio o Reembolso

Muchas gracias por comprar en Simply Perfect.  Proveemos reembolso y/o cambios en los primeros 7 días de haber recibido su orden.  Si pasaron 7 días de haber recibido la orden, no le proveeremos un reembolso ni cambio de ningún tipo.

Eligibilidad para Reembolso o Devolución

• El artículo no puede haber sido usado, por lo que debe estar en las mismas condicioens en que lo recibió.
• Solo artículos a precio regular se reembolsarán.  Artículos de la colección de oferta (Sale Colecction) no se reembolsarán ni se permitirán devolución y mucho menos reembolso de dinero.
• Si el artículo fue marcado como regalo cuando se compró y se le envió a usted directamente, usted recibirá un crédito en la tienda por el mismo valor de su devolución.

Cambio (si aplica)

Solo cambiamos artículos si están defectuosos o dañados y/o en precio regular. Si necesita hacer un cambio, favor enviarnos un correo electronico a simplyperfectpr@gmail.com y te enviaremos un correo electrónico con las instrucciones de cómo y dónde enviar el paquete a ser devuelto.  Si desea cambiar el artículo por otro tamaño, con gusto lo haremos siempre y cuando el artículo esté disponible y que la devolución se gestione en los primeros 7 días de haber recibido el artículo. Artículos devueltos a nosotros sin antes haber enviado el correo electrónico no serán aceptados. 

No más de 7 días pueden haber pasado desde haber recibido su orden para ser considerado para un cambio o reembolso.  Una vez recibamos el artículo devuleto y verificado que esté bien, le enviaremos un correo electrónico notificando que lo recibimos e indicando si aceptamos o no el cambio.

De aceptarse el cambio, entonces entre 3 a 5 días se procederá con la devolución de lo pagado al mismo metodo utilizado para el pago en caso del artículo estar defectuoso o dañado.  De ser por otra razón la devolución se le dará crédito en la tienda para usar en una compra futura.  Lo sentimos, pero no devolvemos efectivo.  Si pagó con efectivo, recibirá un crédito en tienda para ser usado en los próximos 90 días.

Artículos Exentos de Reembolso o Devolución

No se permite el reembolso o devolución de los siguientes artítulos: 

• Tarjetas de regalo
• Artículos en Oferta/Liquidación, ya sean de la colección "sale" o porque fueron adquiridos con un código de descuento o en flash sale, oferta del día, etc.
• Trajes de baños, bodysuit, trajes de noche, accesorios,  Por lo que todo artículo comprado en oferta, es venta final.
  

Reembolso tardío o no recibido

• Si no ha recibido el reembolso, primero verifique su estado de cuenta.  Luego contacte a su proveedor de tarjeta de crédito con la que hizo el pago.  Recuerde que puede tomar un tiempo en lo que sale reflejado en su cuenta o estado de la tarjeta de crédito. 
• Si has realizado to lo anterior y aún no has recibido el reembolso, por favor contactanos a simplyperfectpr@gmail.com.

Envío

• Favor no enviar el producto al manufacturero.  Si necesita un cambio primero debe enviarnos un correo electrónico a simplyperfectpr@gmail.com y nosotros te enviaremos un correo electrónico con las instrucciones para la devolución del paquete. Artículo enviado a nosotros sin haber primero enviado el correo electrónico, no será aceptado. 
• El cliente será responsable del pago del costo de envio por correo del paquete a ser devuelto. 
• El precio pagado por el envio no es reembolsable.
• No podemos garantizar que recibiremos el paquete a devolver.

Refund Policy

Privacy Policy

This Privacy Policy describes how Simply Perfect (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from simplyperfectpr.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Basic contact details including your name, address, phone number, email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
• Account information including your username, password, security questions.
• Shopping information including the items you view, put in your cart or add to your wishlist.
• Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• Companies who support our Site and Services, such as Shopify.
• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.

How We Use Your Personal Information

• Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
• Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
• Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners, including Shopify, to provide services and advertise to you. We use Shopify to support personalized advertising with third-party services. Our business and marketing partners will use your information in accordance with their own privacy notices.
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
• With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We have, in the past 12 months disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

We have “sold” and “shared” (as those terms are defined in applicable law) personal information over the preceding 12 months for the purpose of engaging in advertising and marketing activities, as follows.

User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

• Right to Opt out of Sale or Sharing or Targeted Advertising. You may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser that you use to visit the Site.

• Right to Limit and/or Opt out of Use and Disclosure of Sensitive Personal Information. You may have a right to direct us to limit our use and/or disclosure of sensitive personal information to only what is necessary to perform the Services or provide the goods reasonably expected by an average individual.
• Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
• Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
• Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
• Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

We use Shopify's ad services such as Shopify Audiences to help personalize the advertising you see on third party websites. To restrict Shopify merchants that use these ad services from using your personal information for such services, visit https://privacy.shopify.com/en.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at simplyperfectpr@gmail.com or contact us at PMB 165 100 Grand Paseos Blvd. Ste. 112, San Juan PR 00926, United States.

Mobile Terms of Service

Simply Perfect

Last updated: July 17, 2024

The Simply Perfect mobile message service (the "Service") is operated by Simply Perfect (“Simply Perfect”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Simply Perfect’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Simply Perfect through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Simply Perfect. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18449102385 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Simply Perfect mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18449102385 or email simplyperfectpr@gmail.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.